Customer Service Representative
YOUR FUTURE BEGINS HERE
ARENGY is a Digital and Engineering Services Company operating in the Middle East from Dubai. Our customers are the most successful industry leaders executing projects around the globe. We are partnering with one of the leader of Digital Security Technologies, for an important project in Dubai. Among the different activities we are delivering on the project we are looking for an experienced Customer Service Representative.
2 to 3 years’ experience in similar role in a Multi-National Company
Experience in Logistics- export and import and International Trade
Experience with document preparing against Letter of Credit
College graduate and above preferably in International trade & Business or Supply Chain or Finance/Commerce
International Trade, Sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules, Trade compliance, Incoterms…)
System Tools : IT Literate (Microsoft Pack Office, …)
ERP (Oracle) • Customer oriented and availability
Ability to work in a fast-paced and dynamic environment.
Good organization skills, Self-initiatives
Good at interpersonal-& intercultural communication
Skills + Experience
Develop close and confident relationship with Customers to satisfy their needs.
Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.
Co-ordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Order Administrators, Planning department and Logistics.
Share customer knowledge to all relevant internal stakeholders
Is responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view.
Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment.
Is responsible for order management once PO is in.
Validate customers’ Purchase Orders, according to internal process
Create and Validate the Product code (unique Order Item) in coordination with customer and Technical Consultants and manufacturing sites.
Coordinate Customers’ executables for Sales Order production (artwork validation, specific payment conditions, input files…)
Ensure customers’ Purchase Orders are registered accurately and timely matter in internal order entry systems to allow treatment by Planning dept.
Plan the Sales Orders shipment date with the Manufacturing site as per Customer’s requested delivery dates and delivery location based on agreed incoterms
Preparing for all documents and for imports and exports and strictly follow Trade compliance regulation
Apply for external Inspections thru SGS/BV following the Customer country customs regulations • Relay information around orders to/from Customers versus internal teams.
Follow up the Sales Orders and process the shipment and invoicing, in a proactive mode
Is responsible for backlog report accuracy through ERP data update when relevant
Contribute to inventory optimization based on inputs from the Supply Chain and through the selection of proper supitem at order booking level. • Provide the agreed reports to Customers
Attend some Customers’ meetings, be present with internal teams when Customers visit the facilities • Launch Risk Order procedure , when necessary
Inform Sales Operations on the receipt of non-forecasted Customers’ PO
Ensure recording Customer’s file as per Customer Order File Checklist
Contribute to contract review with Sales, especially on Export regulations, Manuf lead times, export documents
Review, prepare and submit documents against Letter of Credit with target of 0 discrepancy.
Is in charge of Customers’ complaints registration and follow up post delivery
Contribute to the short-term billing forecast exercise in volume and to its achievements
Born from the vision of engineers, ARENGY's mission is to bring together a fusion of skills from digital and engineering.
Every day, our consultants explore new area of technological innovation to build value added solutions that will drive our clients' success.
At ARENGY, we believe digital engineering is about people not only technology. Our talents from various industries and background will help to transform and improve your value proposition, apply new emerging technologies to adapt to the business opportunities of the future.