Develop close and confident relationship with Customers to satisfy their needs.

Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.

Co-ordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Order Administrators, Planning department and Logistics.

Share customer knowledge to all relevant internal stakeholders

Is responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view.

Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment.

Is responsible for order management once PO is in.

Validate customers’ Purchase Orders, according to internal process

Create and Validate the Product code (unique Order Item) in coordination with customer and Technical Consultants and manufacturing sites.

Coordinate Customers’ executables for Sales Order production (artwork validation, specific payment conditions, input files…)

Ensure customers’ Purchase Orders are registered accurately and timely matter in internal order entry systems to allow treatment by Planning dept.

Plan the Sales Orders shipment date with the Manufacturing site as per Customer’s requested delivery dates and delivery location based on agreed incoterms

Preparing for all documents and for imports and exports and strictly follow Trade compliance regulation

Apply for external Inspections thru SGS/BV following the Customer country customs regulations • Relay information around orders to/from Customers versus internal teams.

Follow up the Sales Orders and process the shipment and invoicing, in a proactive mode

Is responsible for backlog report accuracy through ERP data update when relevant

Contribute to inventory optimization based on inputs from the Supply Chain and through the selection of proper supitem at order booking level. • Provide the agreed reports to Customers

Attend some Customers’ meetings, be present with internal teams when Customers visit the facilities • Launch Risk Order procedure , when necessary

Inform Sales Operations on the receipt of non-forecasted Customers’ PO

Ensure recording Customer’s file as per Customer Order File Checklist

Contribute to contract review with Sales, especially on Export regulations, Manuf lead times, export documents

Review, prepare and submit documents against Letter of Credit with target of 0 discrepancy. 

Is in charge of Customers’ complaints registration and follow up post delivery

Contribute to the short-term billing forecast exercise in volume and to its achievements